ADT® Authorized Dealer Serving Raleigh & Entire Research Triangle Area
Smiling man speaking with neighbor at the front door
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ tool modernizes the tradition of providing a neighbor your house key. It removes the need for physical keys or access codes and allows you to manage who can go in your Raleigh home and for what timeframe. Discover more about how to incorporate it with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to walk your dog, collect your mail, or hydrate your plants when you leave town. Typically, you would simply provide them a key to your house. There’s now a better way. Thanks to the innovative ADT Trusted Neighbor Feature, you’ll never have to worry about doors left open or misplaced keys. 

What you’ll need is an ADT security system, a Google Nest doorbell camera, a compatible smart lock, and the ADT+ app that lets everything function as one. Here’s how to set it up: 

  1. You grant access to a trusted person, like a neighbor or close friend, with the ADT+ app.
  2. Then, you set permissions. You can assign neighbors timed access, allowing them to enter and depart during a designated timeframe, or event-based entry. To illustrate, if a delivery arrives, the system can release the door to let them take it indoors once it verifies them.
  3. When you’ve configured access, your Google Nest Doorbell with familiar face detection verifies your neighbor as they proceed toward the door.
  4. Your ADT system will pause the alarm and unlock the door when the approachee is authenticated as a permitted user.
  5. You are sent immediate alerts as your neighbor enters and exits. The app also provides a detailed log. 
  6. When the trusted neighbor leaves, your smart door lock automatically secures to shield your home.

You may provide access for anyone you would like, such as a pet sitter, a service technician, or a partner who arrives when you’re out. This tool is also useful during urgent situations, specifically when you’re away. For example, if a water sensor trips, your system can provide event-driven access so an individual can enter and switch off the water supply. Programming permissions is straightforward with the user-friendly app. 

Boost Your Raleigh Home’s Convenience And Security

ADT Trusted Neighbor is an excellent example of how ADT makes your Raleigh home more versatile and secure while streamlining your daily life. This tool isn’t merely for neighbors and relatives, as you’ll appreciate the facial recognition and auto-unlock capability when you’re wrangling little ones or bringing in bags of groceries. After you're inside, the door fastens behind you automatically.

Request Your ADT Home Security System In Raleigh With The Latest Tools

Experience features like ADT Trusted Neighbor and Google Nest cameras with a modern home security system in Raleigh from Secure24 Alarm Systems. A national ADT dealer, we’re excited to deliver the latest technology from the leader in home security. Reach out to (919) 756-7929 today to begin. Our skilled team can answer whatever questions you have about Google Nest cameras, the ADT+ app, and how to make things work together.